Frequently Asked Questions
Little Humans Play, LLC
Bringing the Fun to You — Safely & Seamlessly
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Booking & Payments
What is required to secure my event date?
A 50% non-refundable retainer and signed contract are required to secure your requested date.
When is my remaining balance due?
The remaining balance is due 14 days before your event.
If not paid 7 days prior, your event will be canceled with no refund.
If booking within 10 days of your event, full payment is required at booking.
Are retainers refundable?
Retainers are non-refundable unless Little Humans Play, LLC cancels your event.
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Weather & Outdoor Events
What happens if it rains?
Before setup, we will work with you on a solution.
Once setup begins (mats placed), no refunds or reschedules are permitted due to weather.
Do you set up outdoors?
Yes, with requirements:
Dry, level grass
No dirt or wet surfaces
Shaded area or canopy required
$10 outdoor cleaning fee applies
Photo required before approval
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Safety & Supervision
Is supervision required?
Absolutely. An adult (18+) must supervise at ALL times.
Are shoes allowed?
No shoes. Socks must be worn at all times.
What ages can use the equipment?
Soft play is designed for children under 6 years old.
Small bounce house:
150 lbs total OR
4 children maximum
Recommended ages 5 and under
What is the wind limit for bounce houses?
We cannot inflate or operate bounce houses if wind exceeds 15 mph.
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Equipment Responsibility
What happens if equipment is damaged?
Clients are responsible for all damages.
Minor damages: $100 fee
Excessive dirt: $25 cleaning fee
Severe damage/loss: up to $5,000
A credit card is kept on file as a security deposit.
Do you accept all payment types?
We accept Visa, Mastercard, Discover, and American Express only.
Do you provide insurance certificates?
Yes — 21 days notice required.
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Little Humans Play, LLC | Louisiana | littlehumansplay@gmail.com
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Little Humans Play – FAQ Snapshot
Booking
• 50% non-refundable retainer + signed contract required
• Balance due 14 days before event
• Not paid 7 days prior = cancellation (no refund)
• Bookings within 10 days require full payment
Rescheduling
• One reschedule allowed within 365 days
• No refunds on cancellations
Weather
• Outdoor events assume weather risk
• Once setup begins, no refunds
• Bounce houses cannot operate over 15 mph winds
Safety Rules
• Adult supervision (18+) required
• Socks required — no shoes
• Designed for children under 6
• No food, drinks, slime, glitter, or messy items
Damage Policy
• $100 damage fee if applicable
• $25 excessive dirt fee
• Severe damage up to $5,000
• Card kept on file
Outdoor Setup
• Dry, level grass only
• No dirt or wet surfaces
• Shaded area required
• $10 outdoor cleaning fee
We want you to enjoy our equipment — but we care about your safety even more.
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Little Humans Play
What to Know Before Your Party
We’re so excited to celebrate with you! Here are a few important details to make your experience smooth and stress-free.
Booking Your Date
To secure your event:
• A 50% retainer and signed contract are required
• Remaining balance is due 14 days before your event
Retainers are non-refundable, but we do allow one reschedule within 365 days.
Outdoor Events
Outdoor setups require:
• Dry, level grass
• Shaded area or canopy
• Photo approval before setup
If weather becomes unsafe (heavy rain or winds over 15 mph), we may need to pause or discontinue use for safety.
Safety First (Always!)
• Adult supervision required at all times
• Socks must be worn
• Designed for children under 6
• No food, drinks, slime, or messy play inside equipment
We truly care about your children’s safety more than anything.
Equipment Care
We thoroughly clean and inspect all equipment before delivery.
If damage occurs during your rental, repair or replacement fees may apply. A card is kept on file as a security measure.
We can’t wait to bring the fun to you!